Refund policy

Return Policy

At AureliasGold , we strive to provide our customers with high-quality products and exceptional service. Due to the nature of our products, we do not accept returns, exchanges, or refunds unless the item received is damaged or defective upon arrival.

1. Non-Returnable Items:
- Earrings cannot be returned for hygiene reasons unless they are damaged or defective upon arrival.

2. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 24h of receiving your order at info@aureliasgold.com .

3. Return Eligibility:
- Only items that are damaged or defective upon arrival are eligible for return.
- Items must be unused, unworn, and in their original packaging.

4. Return Process:
To initiate a return for a damaged or defective item, please follow these steps:
- Contact us at info@aureliasgold.com within 24h of receiving your order.
- Provide detailed photographs clearly showing the damage or defect.
- We will review your request and provide instructions on how to proceed with the return.

5. Refunds:
If a refund is issued for a damaged or defective item, it will be processed using the original payment method. Please allow 10 days for the refund to reflect in your account, depending on your financial institution.

6. Contact Us:
If you have any questions or concerns about our return policy, please contact us at info@aureliasgold.com. Our customer service team is available to assist you and address any issues you may encounter.

By making a purchase from AureliasGold, you acknowledge and agree to abide by our return policy as outlined above.

Return Policy was last updated  in July 2025.